Communication in a crisis situation How a digital platform can provide consistency, speed, and crowd control. Most Airports have state of the art protocols to handle a crisis situation but in terms of digital communication there is room for improvement. In a situation like the Corona crisis, everybody is looking at the airport’s digital channels for information. Usually the crisis team has no defined mechanism and finds ad-hoc solutions to communicate. In worse cases, people learn details and see photos through Facebook, Instagram, and Twitter before airports issue official statements—often well before reliable facts and information are available. In this paper, we give a blueprint for more direct communication to all channels. Both consistent and segmented, so that the right message gets to the right audience in a time when information is critical.
Airlines in the U.S. advise travellers to arrive at least two hours early at the airport. This is in part because of the extreme waiting lines at the security checkpoints. M2mobi believes in the contribution of digital tools to the solution of this problem. This whitepaper reflects our view regarding this solution.
M2mobi has been awarded the tender for the revamp of ‘HKG My Flight’ mobile application of the Hong Kong International Airport (HKIA).
Together with Orlando International Airport (MCO) we continue to improve the passenger experience. As part of this aim, we keep improving existing features and adding new ones that help passengers throughout their journey.
The Future Travel Experience Asia Expo returns on the 12th of November in Singapore, Asia. The free-to-visit exhibition provides a unique platform for the industry’s most innovative suppliers from all over the world to showcase their latest solutions to help airports improve their customer experience.
After a successful edition of the Airport IT & Security conference at Schiphol Airport last year, we will be back at this month’s conference at the Hilton London Bankside. The conference brings together CIOs, Directors and Heads of Operations and Security from international airports all over the world.
Together with Dallas Fort Worth International Airport, we have been working on the DFW Airport app for over four years. We work with them to keep innovating to ensure that traveling to and from the airport is smooth and enjoyable. As part of this endeavor, DFW Airport introduced live Security Wait Times in the app.
Whether travelers are at their home or already walking their way to customs, everyone would appreciate a little help as traveling can be quite a stressful activity. As an airport you want to have a relevant interaction with your passengers in order to relieve their stress. One way to do this is through smart contextual messages. Read all about the messages, the results and how they work in our whitepaper.
For the third year in a row we’re exposing our Digital Airport Platform (DAP) at the Passenger Terminal Expo (PTE). The world’s leading international airport conference covers over 300 exhibitors, 375 expert speakers and over 7,350 attendees. This year’s conference lands in London at ExCel International Exhibition Centre. Wondering what to expect? You’ll read all about it below.
Delighting travellers the Dubai way. That’s what Dubai International’s new DXB brand is all about. The new branding has been introduced through all channels, both on- and offline. The rebranding also includes the introduction of the completely renewed app.
Passengers traveling through Dallas Fort Worth International Airport (DFW Airport) can now get through customs even faster, thanks to a new Mobile Passport Control (MPC) function in the already existing DFW app. MPC speeds up the monitoring process, prevents congestion and ultimately reduces waiting times.