What to expect at Passenger Terminal Expo 2018
One of the world's leading international airport conferences will land - for the 24th time - in Stockholm, march this year. Three days, covered with over 375 interesting expert speakers and 225 exhibitors, showcasing the very latest innovations and solutions for airports across the globe. Together with some of our clients, we are delighted to enter into discussions about the digital airports of today and tomorrow. From Digital Food Ordering to Smart Parking.
Visit our booth in Hall A stand 1304
Day 1 - Digital Food Ordering at large airports
Kenneth Buchanan, Executive Vice President Revenue Management, Dallas Fort Worth International Airport, USA Michiel Munneke, General Manager, M2Mobi, Netherlands
Commercial Development, Retail & Concessions (Room A6), 14:30-15:00
Whether you are in a hurry for your flight, or just want a relaxed trip, skipping the line at a restaurant is something everyone likes. You will learn how Dallas Fort Worth International is making the facilities it has to offer, such as the many restaurants, more accessible to its travellers. With Mobile Food Ordering, customers can pre-order food directly within the DFW and American Airlines app and even pay in advance to avoid the wait. This session gives insight into how Dallas Fort Worth International Airport is enhancing the passenger journey and creating a more seamless experience.
Day 2 - Panel Discussion: Building an Airport Digital Ecosystem
Kenneth Buchanan, Executive Vice President Revenue Management, Dallas Fort Worth International Airport, USA Phillip Easter, Director of Emerging Technologies, American Airlines, USA Michiel Munneke, General Manager, M2Mobi, Netherlands Mark Bergsrud, CEO, Grab, USA
Commercial Development, Retail & Concessions (Room A6), 16:45-17:25
What is the commercial case for developing digital services in aviation? With airports, airlines, brands, aggregators and others all aiming to communicate directly with travellers, how can different stakeholders work together to create shared value through the use of mobile technology in airports? And what’s the payoff? Our panel lists will share their own experiences, highlighting how their strategies have impacted the way passengers use an airport, and how commercial revenues have benefitted as a result.
Day 3 - Smart Parking at Orlando International Airport
John Newsome, Director of Information Technology, Greater Orlando Aviation Authority, USA Michiel Munneke, General Manager, M2Mobi, Netherlands
Customer Service & Passenger Experience (Room K2), 09:05-09:35
Orlando wants to make it as easy as possible for its passengers to arrive by car. This session gives insight into how Orlando is using digital solutions to make parking as smart and reliable as possible. A number of digital initiatives can help to make parking a more pleasant experience. Things like availability, spot wayfinding, reservations, parking shuttle tracking and automated parking spot locator will help passengers on their way. You will learn how Orlando is enhancing The Orlando Experience through digital solutions, and how the app becomes part of an overall strategy.