The Best Airport in the World
- Hong Kong International Airport
- Design, Development, Maintenance
- iOS & Android
Hong Kong International Airport (HKIA) is one of the top 15 busiest airports in the world, and they are cargo airport number 1. HKIA is one of the best airports in the world. HKIA receives year after year. A few examples of the awards HKIA received last year are the golden award for best global cargo airport, they are announced as Airport operator of the year 2019 and year by year they’re awarded the best airport of China.
The ambition of HKIA is to use digitalization to improve the passengers' experience. By making use of our Digital Airport Platform they want to provide all travelers at HKIA the highest service level and most up to date information at all times. To guarantee this high standard even when the numbers of passengers increase, HKIA was looking for a partner that could replace the current mobile app.
Large amount of features
The new "HKG My Flight" app for iOS and Android is distinguished by the large amount of features, which provide a digital connection between the enormous variety of facilities the airport has to offer. The functionalities vary from flight information to food and product ordering at the shops and restaurants and from parking reservation to wayfinding via augmented reality. A chatbot streamlines customer service. Unique is the integrated journey planner, which makes a direct connection with the Hong Kong coach and ferry system. With this, the app provides the ultimate travel experience for the more than 71.5 million travelers who travel annually via HKIA.
Download our guide on how to build a world-class digital airport
Why Hong Kong picked M2mobi
Hong Kong International Airport was looking for a partner that already had experience with large international airports. And they were interested in the flexibility our Digital Airport Platform. Our extensive experience of the airport industry and the extensive possibilities of our platform made HKIA choose for M2mobi. The development of the digital solution in cooperation with HKIA and our local partner in Hong Kong has is still ongoing. The mobile application has been launched since in 2021.
We are very proud of this collaboration, and we are thrilled that we can now use our expertise and knowledge in this industry for Hong Kong International Airport.