The Best Airport in the World
- Hong Kong International Airport
- Design, Development, Maintenance
- iOS & Android
Hong Kong International Airport (HKIA) is one of the top 15 busiest airports in the world, and they are cargo airport number 1. That they belong to the best airports in the world becomes clear when you check out the list of awards HKIA receives year by year. A few examples of the awards HKIA received last year are the golden award for best global cargo airport, they are announced as Airport operator of the year 2019 and year by year they’re awarded the best airport of China.
The ambition of HKIA is to use digitalization to improve the passengers' experience. By making use of our Digital Airport Platform (DAP)* we will develop a smart solution that will stimulate travel via HKIA. They want to provide all travelers at HKIA the highest service level and most up to date information at all times. To guarantee this high standard even when the numbers of passengers increase, HKIA was looking for a partner that could replace the current mobile app.
Large amount of features
The new "HKG My Flight" app for iOS and Android is distinguished by the large amount of features, which provide a digital connection between the enormous variety of facilities the airport has to offer. The functionalities vary from flight information to food and product ordering at the shops and restaurants and from parking reservation to wayfinding via augmented reality. A chatbot streamlines customer service. Unique is the integrated journey planner, which makes a direct connection with the Hong Kong coach and ferry system. With this, the app provides the ultimate travel experience for the more than 71.5 million travelers who travel annually via HKIA.
Why Hong Kong picked M2mobi
Hong Kong International Airport was looking for a partner that already had experience with large international airports. And they were interested in the flexibility our DAP offers. Our DAP is already successfully implemented at five airports before HKIA, including Dubai Airports, Schiphol and Dallas Fort Worth International Airport. Our significant experience of the airport industry and the extensive possibilities of the DAP made HKIA choose the cooperation with M2mobi. The development of the digital solution in cooperation with HKIA and our local partner in Hong Kong has now been completed. The mobile application has been launched since March 2021.
We are very proud of this collaboration, and we are thrilled that we can now use our expertise and knowledge in this industry for Hong Kong International Airport. However we are familiar with large international airports, the Asian market was new to us. For our employees working on the HKIA case it’s nice that they can add experience of the Asian market to their already international expertise.
- More about DAP: This digital package provides airports with all the essential functions for digital airport communication and also offers advanced innovations. It is a modular all-in-one solution that allows an airport to manage all digital channels and content with one single solution.